Hotel guests in Florida were left on their own after staff left, according to a Redditor who shared a video and image that both went viral.
Reddit user u/malmal3k posted the content to the “Antiwork” and “Well That Sucks” forums, where each post received nearly 60,000 votes and over 34,000 votes, respectively, at the time of publication.
“All Hilton Suites staff out, Boynton Beach,” read the title of the post on “Well That Sucks.” “No one has been able to check in for over 4 hours. My key card and another guest’s key card is not working so we can’t get into our rooms. 6 squad cars showed up to help ?”
The video showed several people waiting in the lobby while several police officers are seen on their phones.
Although u/malmal3k stated in the title of their posts that they stayed at a Hilton hotel, they were actually staying at the Hampton by Hilton Boynton Beach. This hotel is independently owned and operated from Hilton.
In a statement sent to Newsweek, a spokesperson for McKibbon Hospitality said they were made aware of the video, but the video incorrectly indicated that employees walked out of the hotel.
“Last night, hotel management was alerted by law enforcement that the Hampton Inn & Suites Boynton Beach had been inadvertently frequented for a period of time,” the statement read. “This was a one-time incident and we will take the necessary precautions to ensure that it does not happen again.”
Some commentators questioned why the police were involved, while others, assuming the staff had quit, spoke of their own experience working with the hotel chain.
The positions that make up the staff of a hotel are numerous, but they must all contribute to ensuring the comfort of the guests.
According to Indeed, some hotel jobs include those who work directly with guests and “serve as the face of a hotel.”
“Most frontline employees work shifts, sometimes overnight, to ensure that a member of staff is always available for customers,” says the article written by Indeed.
There is also usually a team that fulfills the administrative roles of the hotel.
These employees oversee hotel operations, work with staff, and collaborate with vendors.
One commenter suggested someone may have called the police because they were concerned about the staff.
“It would be extremely suspicious and I could see someone calling the police thinking [worst] case scenarios,” they wrote.
Redditor u/malmal3k wrote that they were also worried at first, but a woman sitting with them said the staff “get up and go”.
“Staff out about +5 hours ago now – guessing because of shitty pay, shitty guests, shitty managers,” u/malmal3k wrote, responding to a commenter.
Those who saw the post on “Antiwork” spoke about their own alleged experience working for the hotel chain.
“Awesome f**king corporate, endless training for things that aren’t my department,” said one Reddit user. “This company will give you everything you need except money.”
Another said they too worked for Hilton and said when they left it was “like coming out of a bubble”.
A commenter asked u/malmal3k why they decided to sit and wait, to which they explained that their stuff was stuck in their room.
“Other people were too invested in entertainment and ridicule,” u/malmal3k wrote.
Newsweek contacted u/malmal3k and the Boynton Police Department for comment.
Updated 03/24/2022, 6:32 PM ET: This story has been updated with comments from a McKibbon Hospitality spokesperson and information about employment in the hospitality industry.