Sydney company opens work-as-a-service ‘hotel’ – Services


Customers 1to1 has launched a physical “contact center as a service” center in North Sydney.

The 200-bed Contact Center hotel is located in the suburb of St Leonards, and growing businesses short on office space can rent from five to 200 seats at a daily rate.

The workstations are equipped with a computer, a broadband network link and telecommunications services supported by Genesys’ cloud-based contact center technology platform.

“Many businesses are growing rapidly and are finding that they need additional contact center seats at incredibly tight deadlines to support their operations. Our facility gives them immediate access to this valuable resource, ”said Barry Cottrill, Managing Director of Contact Center Hotel.

Depending on the vendor, the facility will be suitable for organizations requiring short to medium term contact center capacity for campaigns and projects. The space also includes access to meeting rooms, lunch areas and parking.

Cottrill said using the hotel means businesses won’t have the burden of building and operating a facility, and renting by seat means guests know in advance how much their center resource will cost. of contact.

Seats are charged on a daily rate, including internet and telecommunications charges, depending on the provider. Additional seats can be rented and linked directly to the hotel’s back-end systems.

“Building a new center is a multi-million dollar commitment and as such requires significant senior management oversight. Using an on-demand facility makes it a much less risky business as the capacity can simply be relinquished at the end of the agreed lease. period, ”Cottrill said.

Customers 1to1 was established in 1999 and has a dedicated team that operates in a cloud-based multi-channel environment. The company integrates voice, web, email and web chat.


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