IHG regrets the recruitment crisis for hotel staff


Hospitality giant IHG said the acute recruitment crisis remained one of its biggest challenges with no signs that the job market will soon get easier.

Hospitality businesses across the UK – but also in Europe and America – have struggled to fill vacancies since the end of the pandemic. The situation was made worse in Britain by Brexit as many employees, especially in London, came from the European Union and left and did not return.

IHG chief financial officer Paul Edgecliffe-Johnson said recruiting hospitality workers “is one of our biggest challenges in the UK, US and most parts of Europe. Europe”.

“There is a labor shortage in most of the markets in which we operate. We have systems that allow us to identify workers in the hospitality industry [but] with unemployment at record highs in the United States, it doesn’t look like it will get any easier anytime soon.

The Denham-based company, which runs the Crowne Plaza and Holiday Inn brands, saw sales increase in the third quarter as holidaymakers resumed international travel, but warned that labor shortages continued to weigh on the business.

The company opened 51 new hotels and added 89 more to its pipeline of openings. It plans to add another 278,000 rooms to its collection, bringing the total number of rooms to over one million.

IHG also announced that Edgecliffe-Johnson will step down in six months as chief financial officer and chief strategy officer of the group after nearly 20 years with the company and eight years on the board. Paul will leave in six months and the company has begun the process of appointing a successor, IHG said.

IHG shares fell 4% to £4,383.


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