Five Home Truths About Hotel Staff Retention | Article


The personnel crisis is everywhere in the news.

And it’s real: hiring is more difficult than ever.

You struggle to find talent, your competitors get the best candidates before you do, and interviews keep you from satisfying your customers.

But with everything going on, you need to stay calm and remember one thing: prevention is better than cure. This means you should aim to retain your team to stay clear of the slump.

To tail, we help hotel companies to train their staff. That means we know a little about how to keep your team happy.

Here are some of our favorite tips.

You have to make efforts for integration

Nothing is worse than crying after your first day at a new job. And believe us, it happens.

Luckily, you can prevent your staff from feeling like they’ve just given up on their happiness by organizing your onboarding process.

You can create onboarding checklists, write company manuals, give fun facts about your hotel, or use Software to assign all the paperwork and training that needs to be signed and completed during someone’s first days on the job.

You’d be surprised how quickly you can create an organized onboarding process. And just a few hours of extra effort can help build the confidence you need to rely on your staff for years to come.

A little fun is a Small Better than no fun

Team-building activities, nights out, and joke-laden emails can make some people cringe in horror.

So, you must be careful with work-based pleasure and never force it; you must act in moderation and remain subtle. An extended break, cakes and cards for birthdays, or simply letting staff vote on upcoming menus and small business decisions can be enough to encourage team cohesion.

But remember; whatever you do, just do something. It can show your team that you appreciate them and that you understand that hard work isn’t the most important thing in the universe.

Real responsibility and small goals

No one likes to obey orders eight hours a day, five days a week: no matter how good the pay. We want achievable goals, time to improve our skills and feel like part of a team. With night shifts and a wide range of jobs in your hotel, you might think that’s impossible. It’s not, you just have to get creative.

You can assign training and create learning plans, make room for your team to focus on learning something work-related, or make sure they’re included in decisions that may impact their work life.

Career development is difficult in our industry, but nonetheless, it is enough to spend time discussing personal goals and offering training solutions can help motivate the most important people in your business.

Be flexible with hours

Some of the best hotel managers are organized in a librarian’s cutlery drawer. But unfortunately, some of these great managers also implode when things don’t go to plan.

Housekeepers, receptionists and chefs: some roles can seem difficult to schedule; but that doesn’t mean you shouldn’t try. A slightly inefficient day twice a month is much better than making an employee unhappy every day.

You can change the opening hours of certain hotel functions several times a month. You can also get creative with working hours by training your team in a wide range of skills, such as social media, Excel, accounts. This means they can be rotated at different times while helping your business.

Staff leaves no matter what

If you’re reading this article, you already know that staff leave and you can’t always stop them.

But there are two things you need to remember. First of all, it’s not your fault. And second, people who leave will talk about their experiences at your hotel. So be sure to let them know they were important. Leave drinks, a nice speech, small gifts: no matter who they were or how they acted, show them the respect the job deserves. And then maybe, if you’re lucky, they talk to someone who talks to someone who talks to someone who needs a job.

tail are an affordable online training and compliance platform for hotels, restaurants and growing businesses.


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