Disabled facilities at Marsham Court Hotel in Bournemouth win Cateys Award


A FAMILY hotel has won a national award and has been described as a “pioneer” for its efforts to welcome people with disabilities.

The Marsham Court Hotel in Bournemouth beat out hundreds of entries to win the accessibility award at Cateys, run by Caterer magazine, London.

The hotel, on East Cliff, has invested £160,000 in upgrades to make it accessible to people with additional needs.

Judge Michael McGrath, Founder and CEO of Muscle Help Foundation, said it was “so good to see this independent family business with the resources it has, putting accessibility at the heart of its operations”.

Judge Ross Calladine, of VisitEngland, said Marsham Court was set to become “a must-visit holiday destination for people with accessibility needs”.

Work at Marsham Court, inspired by the owners’ personal experiences, included adaptations and additions to existing spaces as well as new facilities including an accessible toilet and shower.

It is the first hotel in the UK to install Changing Places toilets, part of a nationwide network of approved facilities providing space and equipment for people with the most severe disabilities. In addition to being open to hotel guests, it can be booked by external visitors.

The hotel has also installed a sensory room with soft furnishings, an illuminated bubble tube, color-changing lights and music. The room provides a quiet space where people with a variety of needs, including neurodiverse people and those with mental health needs, can relax.

It has four accessible rooms, one with a connecting room for a caregiver or family members. The hotel has installed a wheelchair lift at the front of the building and created level access to most of the ground floor.

Rosie Radwell, whose family has owned the Marsham Court Hotel for over 30 years, said: ‘We are incredibly proud of our new facilities which are already making a difference for our guests and the many local people who visit the hotel for the work and social events, and it is absolutely fantastic to have been recognized with this prestigious national award.

“This project was driven by our family’s passion to make our facilities truly accessible after seeing firsthand how vital these adaptations were when our mother was in the final stages of her battle with cancer.

“We know that many people with additional needs are missing out on a memorable holiday with their family – and we wanted to make that possible for them. They can come to us knowing that their comfort and needs have been considered in all aspects of their stay.

The hotel has won a £70,000 grant from BCP Council’s rebound funding. He more than doubled that investment himself.


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