Amarnath Shrine Council to collect ‘feedback’ from pilgrims on facilities

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A yatri takes a selfie on her way to the Amarnath Cave Sanctuary from Baltal Road in the central Ganderbal district of Kashmir. File photo KO, Abid Bhat

Jammu- Pilgrims visiting Amarnath can now give input to the shrine authorities to improve the facilities.

The Shri Amarnath Shrine Board (SASB) launched Pilgrim Feedback Services (PFS) on Monday, officials said.

People can rate their experience on the overall yatra facilities, accommodation, sanitation and food quality at the camps, in addition to making suggestions and comments.

The system takes feedback directly via text message from everyone who has undertaken the yatra, an official told PTI.

More than 55,000 pilgrims had offered prayers on the fifth day of the pilgrimage to the shrine, located at an altitude of 3,880 meters and home to the naturally formed ice.

The manager said the feedback is used for the continuous upgrading of the facilities.

The Jammu Municipal Corporation also employed young research assistants for two months to gather feedback from pilgrims in Jammu town.

The annual 43-day yatra started from the twin base camps – the traditional 48km Nunwan-Pahalgam in southern Kashmir at Anantnag and the shorter 14km Baltal in central Kashmir at Ganderbal – on June 30 .

A total of 39,269 pilgrims have left Bhagwati Nagar base camp for the valley since June 29, when the first group of pilgrims was reported by Lieutenant Governor Manoj Sinha. The yatra is due to end on August 11 on Raksha Bandhan.

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